Memorandum
TO: Metro power employees
FROM: Susannah Beech, Hr Administrator
SUBJECT: Ways to improve your response to technology failures
DATE: 22 September 2009
Metro Employees:
There is always a chance of racing toward a deadline and suddenly having equipment fail. The following includes suggestions to help you cope with technical equipment and system failures:
• Stay cool. Technical failures are commonplace in business. It is likely that your bosses and co-workers will understand that you’re having a problem and why.
• Practice preventive maintenance. Use cleaning cloths and sprays regularly, liquids and foods should be kept away from keyboards and printers, and you should make sure systems are shut down when you leave at night.
• If you suspect that a problem may be developing, don’t wait until the last moment to call for assistance.
• When a last-minute technical failure threatens to disrupt your composure, consider taking a walk to calm down.
• For faster repair assistance promptly report computer failures to Bart Stone, assistant director of information services ext. 2238, who will get to your problem as soon as possible. Keep in mind that there are many people demanding his focused attention at any given time.
The last suggestion is perhaps the most important. Ask your supervisor for a list of all support numbers so that the next time you experience a technology glitch in your equipment or systems, there are a few numbers handy for you to call for help.
Sincerely,
Susannah Beech
Human Resources Administrator
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